Draft — pending legal review. This text is not yet in force and may change.
Disputes and opt-outs
A Legit Score is an opinion, and opinions can be challenged. Disputes and opt-outs are free for everyone, whether or not you have an account or a subscription, and they never count against a score.
How a dispute works
- Re-audit: we re-score the account automatically with a fresh, non-overlapping audience sample.
- Connect Data: you can connect your account through the official platform login, and we re-score it on your real statistics.
- Context: tell us what we can’t see, such as press coverage or a collaboration behind a spike.
- Analyst review: a person checks the evidence and can exclude activity aimed at your account that you didn’t cause.
We aim to acknowledge a dispute within 72 hours and resolve it within 14 days. While a dispute is open, the score shows “Under review”. If the review changes the score, the new score replaces the old one and shows the engine version used.
Dispute a score
Opt out
You can object to our use of your data at any time. Account holders can ask us to hide a score and stop scoring the account. Anyone can ask to be left out of audience samples. To honour the request we keep only a one-way hash of the account identifier, so we don’t collect it again. See our privacy notice.
How scores are made: methodology. The rules for using scores: terms of service.